Cancellation Policy

Right of withdrawal
You can cancel your contract declaration within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if you have got the goods before the deadline – by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods at the recipient (in case of repeated deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information duties according to Article 246 § 2 in accordance with § 1 para 1 and 2 EGBGB and our obligations under § 312e para 1 set 1 BGB in conjunction with Article 246 § 3 EGBGB. To keep the revocation period it is sufficient to send the revocation or the goods in time.

The revocation is to be addressed to:

Poulten & Graf GmbH
Managing Director Hans Graf
Karl-Carstens-Str. 10
97877 Wertheim/Main

Phone +49 (0)9342/9229-0
Fax +49 (0)9342/9220-80

Consequences of withdrawal
In case of an effective withdrawal, the goods or services received by both parties have to be given back and any benefits derived (e.g. interest) have to be returned. If you are unable to return the received goods or services in whole or in part or only in a deteriorated condition, you may be required to pay compensation. This does not apply to the handing of goods if the deterioration of the goods is exclusively due to their inspection – as it would have been possible for you in a retail shop. In addition, you can avoid the obligation to pay compensation for any deterioration of the goods caused by the intended use of the goods by not using the goods as if they were your property and by avoiding everything that could reduce their value. Goods that can be sent by parcel post are to be returned at our risk. You have to pay the costs of the return shipment if the delivered goods comply with the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 Euros or, in case of a higher price of the goods, if you have not yet fulfilled the return service or a contractually agreed partial payment at the time of the revocation. Otherwise, the return shipment is free of charge for you. Goods that cannot be sent by parcel post will be collected at your address. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.