Poulten & Graf GmbH – Conditions of Sale
1. General conditions
Our General Terms of Business are binding for all deliveries and services. We will not accept general terms of business of our contract partners, which differ from our terms of sale, even without explicit objection. Additional agreements have to be confirmed by us in writing. Only German Law and German Text will be applicable. Place of performance is Wertheim. The place for jurisdiction, also for bill transactions, is Mosbach.
All important data necessary for business transactions may be stored on computer. All information, which is not public knowledge and which results from the business relationship with our company, must be kept secret from third parties.
Our offers are always without engagement. In order to be valid, all transactions, orders and other agreements require our confirmation in writing. Our written order confirmation or agreement shall determine the nature and scope of the delivery. We reserve the right to make technical alterations to the offered products.
3. Risk, conditions of delivery and non-acceptance of delivery
The risk of ownership will be transferred to the buyer, as soon as the goods leave our company even in the event of delivery carriage-paid. Complaints can only be taken into account if submitted within 8 days of receipt of the goods. Delivered goods will only be accepted for return in their original packing. Illustrations and brochures etc. are not binding. Measurements and utilisation data are only to be regarded as approximate and are not binding.
Deliveries will be made ex factory, packing and insurance excluded, if no other agreement exists. Packing material of any kind may be returned to us within the range of legal regulations applicable to us. We will not pay for the cost of return of packing materials. In the event that dispatch or delivery is delayed at the request of the customer or for reasons for which he is responsible, the risk shall pass to the customer for the period of the delay, however at the request of the customer, we will arrange insurance cover that he requires at his expense.
Partial deliveries are permissible. Surplus quantities within the normal range (up to 15 %) are permissible and must be accepted and paid for by the customer. In case of delayed acceptance of the goods, we may sell the items at the customer’s expense to a third party or we may ask for compensation.
4. Delivery times and Unforeseen Circumstances
Indicated delivery times are without obligation, unless a binding delivery time has been fixed in writing. Deliveries may be delayed due to Act of God or strikes, interruption of work, shortage of raw materials or failure to deliver by our suppliers. Liability for delayed delivery will be limited to proven, gross negligence, caused by us.
5. Special productions
Products, which are manufactured according to drawings, samples or instructions of the customer, cannot be returned. This includes in particular individual software for computers, delivered by us. All kinds of software delivered are subject to copyright and may be neither copied, modified nor presented in public without our prior written permission. Additional quantities within the normal range (up to 15 %) are permissible and must be accepted and paid for by the customer, unless exact quantities have been agreed upon in writing. The customer is responsible for ensuring that products manufactured according to his instructions, do not interfere with any trade right, copyright or other rights of a third party. The customer must compensate all damages resulting from any violation of such rights.
6. Payment conditions, prices, delayed payment
The prices appearing in the web shop are prices including legal VAT. Prices are ex factory excluding packaging and transportation insurance with immediate payment, unless otherwise provided. We reserve the right to include additional payment conditions for new customers. The customer may only set off payment against counter-claims, which are undisputed or legally determined. In case of delayed payment, we reserve the right to charge the customer with all costs as well as interest at 3 % above the respective EURIBOR 3 Month interest rate.
7. Warranty Claims
Warranty claims shall be recognised, if the defect has been reported to us in writing within 12 months of the delivery date. To the exclusion of further claims – subject to section 8 – we will provide a warranty as follows:
7.1 We shall have the option to either replace or to carry out repairs free of charge on all those parts which prove to be defective due to circumstances which occurred prior to the transfer of risk. The discovery of such defects must be reported to us immediately in writing. Parts replaced will become our property.
7.2 If we have to supply according to drawings, specifications, samples etc. provided by the customer, then the customer carries the risk of suitability for intended purpose. The deciding factor for the condition of the goods conforming to the agreement is the point in time of the transfer of risk according to section 3.
7.3 If a final inspection of the goods has been agreed or an inspection of the first sample, then customer’s complaints will not be recognised later concerning defects which the customer should have noticed at the final inspection or inspection of the first sample if it had been carried out with due care and attention.
7.4 We must be given an opportunity to confirm the defect the complaint is being made about. Rejected goods must be returned to us immediately on demand. We will bear the transport costs if the customer complaint is justified. If the customer does not comply with these obligations or makes changes to the rejected goods without our agreement, then he forfeits any claims under warranty of quality.
7.5 We will bear the costs for replacement of goods including transport and reasonable costs for disassembly and assembly incurred due to the rectification of defects or the replacement delivery, providing the complaint proves to be justified.
7.6 Within the framework of legal provisions, the customer has the right to withdraw from the contract if, taking the legal exceptions into consideration, we do not successfully make use of a reasonable period of time given to us for rectification of defects or a replacement delivery due to a defect. If the defect is not significant, then the customer only has the right to claim a reduction of the contractual price. In all other cases the right to a reduction of the agreed price is excluded.
7.7 No warranty will be given in the following cases in particular: Unsuitable or inappropriate use, faulty installation or start-up by the customer or a third party, normal wear and tear, incorrect or negligent treatment, maintenance not carried out correctly, chemical, electrochemical or electrical influences providing we are not liable for them.
7.8 If the customer or a third party reworks the goods incorrectly, then we are not liable for the consequences arising from this. The same applies to changes made to the delivered item without our prior agreement.7.9 We only provide a warranty for accessories added on within the framework of the warranty provided by our supplier.
8.1 If we are responsible for the customer not being able to use the delivery item as stipulated in the contract as a consequence of suggestions made and consultations carried out before or after the contract was concluded which were omitted or carried out incorrectly or through infringing upon other subsidiary obligations – in particular instructions for operating and maintaining the delivery item – then to the exclusion of further claims made by the customer, the stipulations in sections 7 and 8.2 apply correspondingly.
8.2 For damages, which have not been incurred by the delivered item itself, we only accept liability – whatever legal reasons are given – in the case of
– gross negligence by executive employees,
– culpable injury of life, body, health,
– malicious silence with regard to a defect or where a defect’s non-existence had been guaranteed
– defects of the delivery item for which liability must be accepted according to German Law on Product Liability for damages to persons or property with regards to privately used objects. In the case of culpable infringement of essential contractual obligations, we also accept liability for gross negligence of non-executive employees and in the case of slight negligence, in the latter case limited to reasonable, foreseeable damages typical to a contract.
Any further claims shall be excluded.
9. Reservation of proprietary rights
The delivered goods remain our property until complete payment. If the goods are resold or processed by the buyer, we are to be considered as manufacturer according to § 950 BGB and achieve the property of all intermediate or final products. The processing party is only the depositary.
For other items, which are not our property, we achieve the co-property of this new product in proportion to the goods reserved to the other components. The goods may only be sold within ordinary and regular business transactions and only, if claims arising from resale have not been assigned to a third party. The claims of the buyer resulting from resale are to be considered as assigned to us upon conclusion of the contract of sale. This is also valid, if our goods are combined or processed with other items. In this case, the assigned claims serve as our security only to the extent of the value of the merchandise sold under reservation of proprietary rights. The buyer is obliged to provide us with the names of third party debtors upon request and to inform them about the assignment. Amounts, which have been collected by him, have to be paid over to us, if our claims are due for payment. Distraints and hypothecations of the goods under reservation of proprietary rights or of the assigned claims are not permissible. The buyer has to inform us immediately about any access of a third party to the goods under reserve of proprietary rights or to the claims assigned to us. In the event of sales to foreign countries, should the retention of title not be admitted with the same effect as under German Law, the goods involved will remain our property until payment of all our claims resulting from the contractual relationship brought about by sale of said goods. In case, however, this retention of title is not admitted with the same effect as under German Law, but if it is allowed to reserve other rights to said goods, we will be entitled to exercise all of these rights. The buyer will be obliged to co-operate in all measures that we take for the protection of our right of ownership or, in its place, of any other title to the goods.
Tools, moulds or other devices incorporating our know-how, which have been produced by us or handed over to the customer, remain our property, even if the customer has paid the costs for these in part or in full.
11. Cancellation policy
Right of withdrawal
You can cancel your contract declaration within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if you have got the goods before the deadline – by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods at the recipient (in case of repeated deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information duties according to Article 246 § 2 in accordance with § 1 para 1 and 2 EGBGB and our obligations under § 312e para 1 set 1 BGB in conjunction with Article 246 § 3 EGBGB. To keep the revocation period is is sufficient to send the revocation or the goods in time.
The revocation is to be addressed to:
Poulten & Graf GmbH
Managing Director Hans Graf
Phone +49 (0)9342/9229-0
Fax +49 (0)9342/9220-80
Consequences of withdrawal
In case of an effective withdrawal, the goods or services received by both parties have to be given back and any benefits derived (e.g. interest) have to be returned. If you are unable to return the received goods or services in whole or in part or only in a deteriorated condition, you may be required to pay compensation. This does not apply to the handing of goods if the deterioration of the goods is exclusively due to their inspection – as it would have been possible for you in a retail shop. In addition, you can avoid the obligation to pay compensation for any deterioration of the goods caused by the intended use of the goods by not using the goods as if they were your property and by avoiding everything that could reduce their value. Goods that can be sent by parcel post are to be returned at our risk. You have to pay the costs of the return shipment if the delivered goods comply with the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 Euros or, in case of a higher price of the goods, if you have not yet fulfilled the return service or a contractually agreed partial payment at the time of the revocation. Otherwise, the return shipment is free of charge for you. Goods that cannot be sent by parcel post will be collected at your address. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.
11. Statutory Limitation
All claims made by the customer – for whatever legal reasons – are subject to a limitation period of 12 months. For wilful or fraudulent behaviour and for claims based on the German Product Liability Law, the legal limitations apply.
12. Validity of the Agreement
Should one or more of the provisions of this Agreement be or become invalid for any reason, the provisions should be interpreted to ensure that the commercial aim of the original, invalid provision is upheld. The validity of the remaining provisions will remain unaffected.
Poulten & Graf GmbH
Tel. +49 9342/92290
Fax +49 9342/9229-80